Helpppp

Lauren1818 · Jan-30-2005

I just bought this new Dell with Windows XP about 6 months ago, so it really shouldn't be having these problems.

Whenever I go to the startup menu, i try to click on the control panel, the my documents, my music, my pictures, or my computer, the windows error report screen pops up EVERY time, the folders don't open, just the error report window. I can't access my folders.

Microsoft paint has disappeared, too.

Also, whenever I try to download the windows update, my computer ALWAYS freezes and I have to turn off my tower in order for my computer to work again.

Please help, My brother isn't around to help me with this problem.

Alan · Jan-30-2005

Start your machine in 'Safe Mode' (press F8 at the blue screen) and select 'The Last known Working Configuration' if that does not work write down what the error message says and post it here. Have you got an Antivirus program and a good antispyware program running?