Explorer Error

[iangatenby]

i keep getting an error message when i try and open my docs my computer or recycle bin ect. . the msg says
"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
how can i fix this? i have sp2 installed

[Alan]

I took this from the microsoft knowledge base, give a try and let us know the results:

CAUSE
This behavior may be caused by an older file from a Beta version of Microsoft Windows XP and the Internet Explorer 6 Public Preview releases. You might experience this symptom if you upgraded from a Beta release of Windows XP or from the Internet Explorer 6 Public Preview, or if you are still running a Windows XP Beta version or Internet Explorer 6 Public Preview release.
RESOLUTION
To resolve this problem, use one of the following methods.
Remove Smart Tags Support for Internet Explorer
1. Close all open Internet Explorer windows.
2. In Control Panel, start the Add or Remove Programs tool (or the Add/Remove Programs tool).
3. Click Smart tags support for Microsoft Internet Explorer, and then click Change/Remove (or click Add/Remove).

Disable Smart Tags in Internet Explorer
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click to clear the Enable smart tags check box.
4. Click OK, and then restart Internet Explorer.

[iangatenby]

its not with internet explorer its just says explorer . . i do not use internet explorer i am on aol

[iangatenby]

plus i can not get to the control panel as it comes up with the same error

[Alan]

Windows Explorer and Internet Explorer use the same module. If you have your XP disc to hand, put in the CD drive and select windows repair.

[tinae78]

i too keep getting the same error messages comming up on my aol home screen saying internet explorer has encounted a problem and needs to close, i dont know how to fix this. i have had this problem ever since upgrading to windows xp sp2 original sp1 i have looked in my add and removes programme and i dont have internet explorer listed there for me too click on. when i bring up internet explorer from the start menu and go to tools and then internet options then advanced tab. i dont have smart tags listed there either for me too remove the tags???? please if any one can help would be really greatful. kind regards Tinae78 x

[Alan]

Is it just AOL that keeps closing I.E.?
Scan your system for spy/adware with AdAware and Spybot S&D clean up what ever they find and post back.

[tinae78]

Hi Alan thank u for yor repliey it seems to come up error when i open up internet explorer or msn. this seems to be happening ever since some said to me it was a bad idea upgrading my windows xp sp1 to sp2 and advised me to uninstall windows xp sp2 since then i get internet explorer always comming up saying need to close although i have re enstalled my windows xp sp2. i am always running my ad adware 6 i also have a pop up blocker that stops all pop ups other than the microst pop ups and the internet explorer pop ups, these still come through? i have my internet explorer pop up blocker on high? i also at times get my other programes not working properly saying error and needs to close please tell microsoft about this problem such as my adware and aol?? kind regards Tina........... i have just run my ad adware 6 and it is saying 53 new objects found sending the file

[Alan]

Firstly, the bad idea was to try to un-install SP2 and revert back to SP1.

Assuming you have taken away all the Spy/Adware AND run Spybot S&D and allowed it to fix all it finds then the next step is to make a change to your registry and download I.E.6 and reinstall it.
If you make mistakes to the registry you can end having to wipe your machine and install everything from scratch so ONLY alter the key as I have written and nothing more.
Click on Start then Run and type Regedit and press enter.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}Modify or Create a DWORD and give it the name IsInstalled
Set the value data from 1 to 0 then exit the registry.


This link will take you to the download page for I.E.6
Reinstall and let us know the results.

[tinae78]

Originally Posted by Alan

Firstly, the bad idea was to try to un-install SP2 and revert back to SP1.

Assuming you have taken away all the Spy/Adware AND run Spybot S&D and allowed it to fix all it finds then the next step is to make a change to your registry and download I.E.6 and reinstall it.
If you make mistakes to the registry you can end having to wipe your machine and install everything from scratch so ONLY alter the key as I have written and nothing more.
Click on Start then Run and type Regedit and press enter.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}Modify or Create a DWORD and give it the name IsInstalled
Set the value data from 1 to 0 then exit the registry.


This link will take you to the download page for I.E.6
Reinstall and let us know the results.

Hi Alan thank you ever so much for all your help, i followed all your steps in your email i followed your steps in your email when i tried to modify / create Dword and give it the name Isinstalled it gave the message:- ERROR RENAMING VALUE, THE REGISTRY EDITOR CANNOT RENAME NEW VALUE #1 THE SPECIFIED VALUE ALREADY EXSISTS, TYPE ANOTHER NAME AND TRY AGAIN. AND THE VALUE DATA IS ALREADY AT 0.???? I still want to say Thankyou ever so much for all your help and how fast you repliey i am ever so much greatful

[Alan]

If the value is already set to 0 then just click on the link to reinstall I.E.

[tinae78]

Hi Alan ........should i still re install internet explorer 6??? i did re install sp2 after i was advised by the other person to to uninstall it but internet explorer still hasnt been the same and its also strange that i get the internet explorer pop ups too despite the settings being set to high. thanks ever so much kind regards Tina

[tinae78]

(im laughing) u sent that reply so quick i wasnt expecting it u had already answered my other question before i had even finished typing it to u and sent it. thank u ever so much i will try installing it now kind regards Tina

[tinae78]

Hi Alan i tryed clinking on the link and downloading ie 6 but a message came up that a newer version as been detected on my pc and set up can not complete?????? this is deffentley a mistery ???? very sorry to be a pain. regards Tina xx

[Alan]

Are you sure you went to the right key?
If you set it 0 then the windows then you are telling Windows that I.E. is not installed and that allows you to reinstall. As you can see, mine is set to 1 (3rd entry down) yours if done correctly should be 0.