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Old Aug-27-2004   #1 (permalink)
Daniel
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SP2 Installation Problem

Hey there. I have encoutnered a problem while installing SP2 through Windows Update. Obviously I have Windows XP Pro SP1. An update notification popped up to update SP2. Started normal update installation, downloaded.... After about 2 hours downloading and configuring the system and the whole lot, finally the installation begun. Afterwards, about 5 bloody seconds before it was done an error occured, ACCESS DENIED. This is really really annoying, tried 2 times. I'm very angry with this If somebody know what this is caused by and he can help me, I will appreciate his help obviously. AND... I have the SP2 log file (svpack.log). And at the very end I noticed these logs:

.....
.....
1809.412: Copied file: C:\Program Files\messenger\custsat.dll
1809.593: Copied file: C:\WINDOWS\INF\msmsgs.inf
1834.518: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1836.461: Num Ticks for Copying files : 1031633
1837.603: DoRegistryUpdates:SetupInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
1837.603: INF_REGISTRY Failed
1837.603: DoInstallationoRegistryUpdates failed
1861.006: Unregistration of sprecovr successful
1861.627: Access is denied.
1881.866: Message displayed to the user: Access is denied.
1881.866: User Input: OK
1881.886: Service Pack 2 installation did not complete.

Select 'OK' to undo the changes that have been made.
1886.213: Message displayed to the user: Service Pack 2 installation did not complete.

Select 'OK' to undo the changes that have been made.
1886.213: User Input: OK
1886.243: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuni nst.exe /~ -u -z
2641.359: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
2643.421: Service Pack 2 installation did not complete.

Windows XP has been partially updated and may not work properly.
2666.635: Message displayed to the user: Service Pack 2 installation did not complete.

Windows XP has been partially updated and may not work properly.
2666.635: User Input: OK
2666.635: Update.exe extended error code = 0x5
7.200: ================================================== ==============================
7.210: 2004/08/27 14:32:56.769 (local)
7.230: C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8e fd5a9b6f87fff395a2eb989\update\update.exe (version 5.5.1005.0)
7.230: Failed To Enable SE_SHUTDOWN_PRIVILEGE
7.250: Service Pack started with following command line: -z /DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt /ParentInfo:3166ec63b595cb428706b49f9cdb79e9
8.301: Return Value From OnACPower = 1
8.301: OnACPower returned value( 0x1 ) which is Equal To 0x1
8.301: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
8.301: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Wi ndowsFeatures is not Present
8.301: First Condition in A6Block.Section Succeeded
8.301: Condition succeeded for section A6Block.Section in Line 2 of PreRequisite
35.250: DoInstallation: CleanPFR failed: 0x2
35.290: SetProductTypes: InfProductBuildType=BuildType.IP
35.380: SetAltOsLoaderPath: No section uses DirId 65701; done.
36.242: IncludeDirectoryIdFromInfSection: No DirId found for: DontRemoveOnUninst.DirId
36.802: DoInstallation:SetupOpenInfFile for OldUninstallInf file C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuni nst.inf not found: 0x3
36.802: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
84.982: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
85.042: Conditional load of section WindowsMessenger.Condition succeeded
117.418: ref tag c:\windows\servicepackfiles\i386\sp1.cab does not exist
117.418: ref tag c:\windows\driver cache\i386\sp2.cab does not exist
117.418: ref tag c:\windows\servicepackfiles\i386\sp2.cab does not exist
117.619: Starting AnalyzeComponents
117.639: AnalyzePhaseZero used 10 ticks
117.649: No C:\WINDOWS\SoftwareDistribution\Download\6ca7b3a8e fd5a9b6f87fff395a2eb989\update\updtblk.inf file.
133.532: Failed to query DriverPath of ROOT\LEGACY_BOOTSCREEN\0000 0x2
145.038: SetupVerifyInfFile failed with error 0x490 for usbscan.inf of device USB\VID_07B3&PID_0001\4&23FF0293&0&1
145.739: SetupVerifyInfFile failed with error 0x490 for c:\windows\inf\usbscan.inf of device USB\VID_07B3&PID_0001\4&23FF0293&0&1
145.779: SetupOpenInfFile in IsThirdPartyInf Failed with error 0xe0000003
145.789: SetupOpenInfFile in IsThirdPartyInf Failed with error 0xe0000003
145.799: SetupVerifyInfFile failed with error 0x490 for usbscan.inf of device USB\VID_07B3&PID_0001\4&396AED73&0&1
146.500: SetupVerifyInfFile failed with error 0x490 for c:\windows\inf\usbscan.inf of device USB\VID_07B3&PID_0001\4&396AED73&0&1
148.693: OEM file scan used 31044 ticks
220.477: c:\windows\system32\drivers\nv4_mini.sys is in the list of oem drivers...skipping copy!
220.477: c:\windows\system32\nv4_disp.dll is in the list of oem drivers...skipping copy!
310.877: Message displayed to the user: Are you sure you want to cancel?
310.877: User Input: YES
310.967: AnalyzePhaseOne: used 193328 ticks
311.057: AnalyzeComponents: Cancelled
311.898: Inventory complete: ReturnStatus=1223, 275586 ticks
312.399: Num Ticks for invent : 276087
326.799: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
326.799: DoInstallation: Failed to unregistering spuninst.exe for recovery.
326.829: Service Pack 2 Setup canceled.
329.363: Message displayed to the user: Service Pack 2 Setup canceled.
329.363: User Input: OK
329.363: Update.exe extended error code = 0xf00d
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Old Aug-29-2004   #2 (permalink)
thekingofcaseys
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Xp Service Pack 2

Are you able to still log onto the PC and use windows as normal?
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Old Aug-30-2004   #3 (permalink)
Alan
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That indicates that you are not logged in with full admin rights, Daniel. Try logging in as Administrator and try again.

Help us to help you!
Be specific with your problem and tell us your machines specs.

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Old Aug-30-2004   #4 (permalink)
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Ohhhh.... Hmm when I go to the User Accounts I can see that my name is written as COMPUTER ADMINISTRATOR 'Password Protected'. I can't understand it windows is not logging me as an administrator!!! I'm surprised and condused at the same time.
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Old Aug-30-2004   #5 (permalink)
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Here you go Daniel!
Click on the link and the MS knowledgebase will help you sort it out.

It would seem, and I am not entirely sure, that you do not have full admin permissions.
Good Luck and let us know the outcome.

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Old Aug-30-2004   #6 (permalink)
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I think I better wait for the SP2 CD to arrive, I ordered it last week. Then I will increase memory to 256MB, format the HDD, reinstall windows XP, then SP2 (from CD) before installing any other software.

Something that I am forward to learn is, how can I backup some settings. I am refering to: browsers favorites, microsoft outlook e-mails, my documents (this is easy), but I don't know how I can backup windows settings.
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Old Aug-30-2004   #7 (permalink)
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To back up your windows settings you need to back up your registry, that is where they are stored.

Help us to help you!
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Old Sep-03-2004   #8 (permalink)
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SP2 installed succesfully, THANKX
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