While in my local computer store, I overheard a person asking the salesman "Does this computer come with email?" .........What's the funniest thing you heard?
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Be specific with your problem and tell us your machines specs.
I was at a computer store last year. I heard the customer help telephone operator saying 'hmmm... check if the switch is on or if the plug is inserted well into the wall?' the after a few seconds 'Ok, no problem, thanks for calling'