Blue screen appears after pressing send button in Outlook Express

[lemans]

Hi Folks

I have a DSL connection and Windows XP Pro. and have always used the free Zone Alarm firewall, but I decided to try out the Pro version and first uninstalled the free one before installing the Pro. After that I wasn't able to send emails (no problem with receiving them) and the blue screen said there's a problem with vsdatant.sys, which is the True Vector file part of Zone Alarm located in Windows system 32 folder. I uninstalled the Zone Alarm Pro and checked that the file had also gone. Then I installed the latest free Zone Alarm (which has the same file in system 32 folder) and nothing's changed. I assume that my original Zone Alarm had an identical system file, yet that didn't cause any problems. I'm totally stumped and if anyone has a suggestion I'll be eternally grateful.

Cheers

George

[Daniel]

Hi lemans, you should try stopping Zone Alarm from loading at startup. I found this in another forum, but give a try and let us know what are the results:

1. Configure ZoneAlarm preferences so that ZoneAlarm does not load at system
startup. This can be done by running the ZoneAlarm Control Center and clear
ing the Load at Startup check box. This step is optional, but doing this pre
vents ZoneAlarm from unnecessarily alerting you to a system change. Keep in
mind this setting will only be temporary.

2. Start the Computer Management applet by right-clicking My Computer then s
electing Manage.

3. Click Device Manager in the left-hand pane.

4. On the Computer Management menu bar, click View, and ensure that "Show hi
dden devices" is checked.

5. Click the '+' sign beside the Non-Plug and Play Drivers entry in the righ
t-hand pane of the Computer Management applet to expand these devices.

6. Scroll down to the entry for VSDATANT, right-click it, and select Disable
.

7. Reboot your computer. The CHKDSK will then run.

8. After the CHKDSK is complete and your computer reboots, return to the Com
puter Management applet and re-enable the VSDATANT device.

9. Return to the ZoneAlarm Control Center, re-enable the Load at Startup opt
ion, and reboot the computer.